Shipping Protection Overview
Shipping Protection by Extend enables our merchants to provide customers protection against lost, stolen, or damaged packages during the shipping process. For a nominal fee, customers can add Shipping Protection to their order at checkout. If customers have a shipping issue, they can go to Extend’s digital claims portal, Kaley, to instantly redeem a replacement product.
What are the Benefits of Shipping Protection?
In addition to the value add we see for customers, Shipping Protection by Extend can deliver cost savings and incremental revenue for your business in various ways:
- Cost Savings - when customers purchase Shipping Protection, Extend offloads the financial burden of customer support and replacement costs.
- Shipping Protection Sales - our initial merchants are seeing about 50% of customers elect to purchase Shipping Protection when it’s offered at checkout, driving incremental profit at no cost or risk to your store.
- Product Replacement Revenue - for any lost, stolen, or damaged products, Extend will reimburse customers at full retail value to purchase replacement products on your website, driving even more incremental revenue.
Offering customers the same high-quality experience across Product Protection and Shipping Protection – while leveraging the same integration method – will deliver a more comprehensive protection offering to your customers with minimal lift by your team.
For more information on Shipping Protection and how it can benefit your store, please refer to our Shipping Protection Details page on our site.