Run into a hiccup owning your Extend integration? There are a few initial steps you can take to try and solve the problem before submitting a Technical Support Ticket through the Merchant Portal:
- Try a different browser and/or try in Chrome incognito window
- Clear site data in Shopify admin*
- Clear site data in Extend Merchant Portal**
Still not working? Please find a safe point to close down all browsers and apps on your computer and restart your computer.
* To Clear site data in Shopify, go to Shopify (you do not have to be logged in) > right click the page > select "Inspect" > select the "Application" tab > make sure "Storage" is selected > find "Clear site data" and click that.
** To Clear site data in Extend Merchant Portal, go to the Merchant Portal login page (you do not have to be logged in) > right click the page > select "Inspect" > select the "Application" tab > make sure "Storage" is selected > find "Clear site data" and click that.
If the problem you’re experiencing still persists, please submit a Technical Support Ticket via the Merchant Portal to get in direct contact with one of our Support Engineers who will help get your integration back on track. Here are the instructions to do so.